Application Management Services
What is Workday® AMS?
Altura’s Application Management Services plans are the most comprehensive way to manage your ongoing Workday needs.
From break-fixes to implementing new Workday modules, an AMS partnership with Altura ensures your Workday goals get across the finish line.
When Workday Partners need expert talent, they turn to us.
Client Partner Touchpoints
Every client has a dedicated Client Partner who proactively engages with your team. They are at the core of the strategic partnership between the Altura team and your organization.
Strategic Approach
Partnership on everything from maintenance & repair to optimization & lifecycle release planning.
Flexible Engagement
Choose between fixed hours or flexible support. Never let unused hours go to waste again.
Dedicated Support
Dedicated Client Partner and full Altura support team made up of experienced, talented Workday consultants.
Account Visibility
We provide transparent weekly reports that detail consulting time, support team performance, and ticket status.
Our AMS Process
At the onset, we fix any key issues to ensure your tenant is functioning properly. Then, we begin auditing your system and identifying pain points to begin planning for your long-term success.
Once your tenant is stabilized, we will identify milestones together and build a roadmap to get you there.
We are a proactive partner – we go to great lengths to help your organization maximize Workday’s capability to ensure you get the most out of your investment.
Discovery
Stabilization
Optimization
Elements of Our Partnership
Project Roadmaps
Our Client Partners take a hands-on approach to cyclical issues to ensure your team is prepared
Client Newsletter
We deliver the latest in Workday news and annual events to your inbox
Solutions
Once in your tenant, we can easily configure and customize our Solutions to your organization’s needs
Let’s Chat
AMS Service Levels
Variable Levels of Elevated Support
| Service Level | Urgent All Responses | High All Responses | Normal All Responses |
|---|---|---|---|
| Essential | 24 Hours | 24 Hours | 24 Hours |
| Standard | 8 Hours | 8 Hours | 16 Hours |
| Premium | 4 Hours | 4 Hours | 8 Hours |
Altura’s AMS Plans vs. Everyone Else
Enhanced Flexibility. Elevated Support.
| Altura AMS Fixed-Rate Plan | Altura AMS Flex-Rate Plan | Other Practices | |
|---|---|---|---|
| Unlimited Ad Hoc Requests | Yes | Yes | Yes |
| Flat Hour Rate – All Resources | Always | Always | Sometimes |
| Monthly Hours Commitment | 6-Month Commitment | No Commitment | 6- to 12-Month Commitments |
| Unplanned Work & Projects | No Penalty | Discounted Rate | Penalty Upcharge or Increased Rate |
| Pay As You Go | Always | Always | Sometimes |
| Flexible Monthly Pricing | No | Yes | No |
| Monthly Hours Carry-Over | Not Applicable | Not Applicable | Varies |
You have Workday questions.
We have Workday answers.
How can we begin elevating your Workday experience?
